Marie-José ten Brink, Content specialist
“After 17 years in the mortgage industry, I needed a fresh challenge. The vacancy for a content specialist matched my experience, but the pension sector was new to me. On the running side of things, you work on things like current affairs and campaigns. I chose change, where you can make your own essential contribution to improving the experience of pension members.
I'm a member of an agile, multidisciplinary team. We look at a particular life event for several pension funds, taking a close look at the members’ customer journey. We enter into a dialogue with them. What are their positive and negative experiences? What can you do to improve their experience? Each team member contributes from their own perspective. We also involve our stakeholders by giving demos and reporting on the developments in the KPIs.