Latifa el Haddar, Employers’ Desk Assistant
“My role means I’m the first point of contact for employers in the construction industry. APG manages many different pensions, including for people who are accruing pension rights with the Pension Fund for the Construction Industry. My team focuses on the questions we receive from employers in this specific sector. Employers may call or e-mail us with their questions about pensions, unemployment, disability, declarations, or specific pension schemes. Since January, 925 new employers have registered with this pension fund, and they often want to know about pensions for their employees.
What I like about my work is that I have direct contact with employers from both larger and smaller businesses. I can instantly and flexibly respond to their wishes and needs. Depending on the nature of the call, it can take up to half an hour or last just a few minutes to resolve an issue. My task is to identify the underlying question, by listening carefully and asking questions. I always want to provide employees with information that is as relevant as possible, and I want to be sure that our conversation has really helped them and cleared things up. Sometimes, this requires patience and some analytical skills. While it’s definitely important to know about the pension scheme, you end up picking up the finer points of the trade on the job. I love the fact that I still learn new things every day.