ICT, Data & Change

(Senior) Quality Assurance Officer

Do you take the challenge of improving our QA standards, and also setting them up and implementing them in Hong Kong and New York? Do you feel like a fish in the water in an environment where you have the responsibility and freedom to act as you see fit?

The Netherlands / Amsterdam, The Netherlands / Heerlen
Years of experience
5 - 10
Higher professional education / Academic higher education

This is going to be your job

As (Senior) QA Officer you will ensure that appropriate governance is in place on global scale, all applicable compliance standards and controls are defined, implemented, maintained and monitored for IT services and processes. This is done through managing and testing of controls, monitoring and analyzing evidence, coordinating internal and external audits and defining adequate follow up on risk and audit findings. You will improve the integrated (Cobit based) control framework through automation of controls, control dashboards and adequate IPE testing. You also ensure that all quality standards are met by using proven quality assurance methods, tools and techniques.

You assure and maintain a professional partnership with all relevant stakeholders, both internal and external. This means, amongst others, aligning with AM board, AM business, value streams, risk management, internal auditors, AM offices in US and Asia region, other business partners within APG Group as well as external auditors/supervisors and IT/Cloud/ASP providers.

Key Tasks and responsibilities

  • Define, implement and communicate quality policies, processes and procedures.
  • Design, implement, monitor and report on all relevant IT controls.
  • Coordinate all internal and external audits, on a global scale.
  • Analyze and follow up of risk items and audit findings.
  • Drive improvements within the global IT domain, based on risk, control and audit results.
You will be part of the Control & QA team within the AM Department Resilience and Enterprise Architecture The team is part of the first line of defense and has a global  mandate. Within the team everyone has his/her own specialist responsibilities and tasks to perform. Backing-up for each other however happens automatically. You work in an Agile environment, using SAFe principles and methodology.

You will perform as a Senior Specialist in the IT governance, risk, and compliance (GRC) field.

Your work is based in Amsterdam or Heerlen, depending on where you live, where occasionally traveling to the other office will be required.

This is what you offer

  • Bachelor degree or higher in Economics, Information Management, Business Management or IT.
  • International Recognized Assurance Certifications (e.g. RE, CISA, CRISC, CGEIT, or CISM), certification/experience with SAFe Agile methodology is an advantage.
  • Specialized knowledge of governance, quality management, risk, control and compliance.
  • Knowledge of IT (policy and process development) and automation.  
  • Good knowledge of developments and methodology (e.g. Cobit) in own area of expertise and adjoining areas.
  • Good Communication skills (verbally and in writing), both Dutch and English.
As a person you have/are:
  • Independent and convincing: strong in stakeholder management: comfortable with addressing urgent topics to different stakeholders (on business management and board level) with proactive follow-up.
  • Strongly developed analytical and problem-solving skills. An eye for detail, disciplined and always looking to further optimize service processes.
  • Able to coach team members and colleagues in own area of expertise.   
  • Proactive, innovative and digital savvy.  
  • Focused on operational excellence and quality oriented.

This is where you'll work

For pension provider APG, pensions are about people, life and how we live together. Through careful asset management, pension administration, communication and advice, APG wants to help build a decent future in which we share our well-being and prosperity honestly and sustainably. For present and future generations. For today, tomorrow and beyond.
We offer a competitive salary and attractive terms of employment with a focus on flexibility.

More information

More information? Please contact Ralph Knops via ralph.knops@apg-am.nl, who can tell you more about the specific position.
Do you see a future with APG? Apply with a cv and cover letter and show us what motivates you.

I am happy to help you

Wim van Empel

Corporate recruiter