Account- and customer relationship management

Client Manager

Do you have good communication and relationship building skills? Do you experience translating complex issues into practical solutions within asset management as a challenge?  We are looking for a (Senior) Client Manager for one of our major pension fund clients and we would love to hear your story.
 

Location
The Netherlands / Amsterdam
Employment
32-40 hours
Years of experience
5 - 10
Education
Academic higher education

This is going to be your job

You will be responsible for:

  • Primary day-to-day contact, in close cooperation with the current Senior Client Manager.
  • Conducting the overall control regarding all asset management activities related to the client;
  • Organizing and managing the Client Assignment process including the planning of deliverables with the clients and the subsequent allocation of team resources;
  • Answering (in writing or verbally) all kind of questions from Executive Office and board of trustee members;
  • Participation in client meetings and advisory committee and board meetings and advising the pension fund -in close cooperation with other Fiduciary colleagues- with respect to all asset management related topics;
  • Ensuring that the advices that are delivered to our clients are independent, of a high quality level and meet client expectations.
  • Building and maintaining effective and fruitful relationships with all stakeholders, including the various clients, mandate managers, strategic advisors, portfolio managers and second line risk staff.
  • Member of the Client Team within the Fiduciary Management Department;
  • Managing and evaluating Service Level Agreement process.
  • Cooperation with “Rights Management” (Rechtenbeheer) on client overarching topics;
  • Leading and contributing to various projects, originated by either APG AM or clients;


You will be part of the department of the Chief Fiduciary Officer which is designed to act as a trusted and independent advisor of our pension fund clients. It advises clients on strategic balance-sheet and investment management strategy, and translates the client strategy into a tangible set of mandates. The Client Management Team is the primary contact towards our clients.

 

This is what you offer

You have:

  • A client driven service oriented driven approach;
  • Strong communication and relationship-building skills. You are a connective ‘leader’;
  • An University degree in Finance or a similar background, VBA/CFA is a pré;
  • Experience with (large and) sophisticated pension fund clients, preferably in a fiduciary setting;
  • Experience with asset management, ESG experience is a pré;
  • A result driven attitude in a challenging environment with multiple stakeholders;
  • A hands-on can-do mentality;
  • Team player capabilities;
  • Strong project management skills, able to lead change and enforce change into processes and controls;
  • Perfect fluency in Dutch (both verbal and written) and a good command of English.

 

This is where you'll work

We offer you:

  •  A very responsible and interesting job;
  • Great own responsibility;
  • A professional, dynamic and  inspiring environment within the Fiduciary Management; department as well within APG Asset Management;
  • A dedicated and warm Client Management Team;
  • A flexible workspace;
  • Extensive educational opportunities;
  • Great primary and secondary employment conditions.


For pension provider APG, pensions are about people, life and how we live together. Through careful asset management, pension administration, communication and advice, APG wants to help build a decent future in which we share our well-being and prosperity honestly and sustainably. For present and future generations. For today, tomorrow and beyond.
 
We offer a competitive salary and attractive terms of employment with a focus on flexibility

More information

More information? Please contact recruiter Roy Tholen at 06 13 78 14 18. He can tell you more about the specific position. If you are the person we are looking for, please click on the apply button, complete the form and upload your CV and covering letter.

I am happy to help you

Roy Tholen

Corporate recruiter

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